FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
We accept a variety of payment methods for your convenience, including credit and debit cards, mobile money, and bank transfers. Please contact us if you need assistance with a specific payment option.
Our warranty ensures that all your booked services, such as accommodations, transportation, and tours, meet the agreed-upon standards. If an issue arises, we’ll work quickly to resolve it or provide a suitable alternative.
We are based in Kampala, Capital City of Uganda, in the heart of East Africa. However, we offer travel services across various destinations within Africa.
You can reach us via email at galeneholidaysafrica@gmail.com, by phone at +256774184060, or through our website’s contact form. We’re also available on WhatsApp for quick responses!
Yes, our refund policy applies to cancellations made within the specified time frame. Please review our terms and conditions for detailed information or reach out to our customer service team.
Most of our activities are suitable for travelers of all ages! However, certain activities, such as adventure tours, may have minimum age requirements. Please check the details of each package for specific restrictions.
Yes, many of the accommodations and transportation services we arrange include Wi-Fi access. However, coverage may vary by location. We recommend contacting us ahead of time for specific details.